Refund Policy

This Refund Policy supplements our Terms of Service. It describes when you can get money back from us and when you can't.

To request a refund, email legal@rebel-cards.com with your account email and the charge details. We respond within 2 business days.

1. Subscriptions

We offer paid subscription tiers (Free / Premium / Owner). You can cancel any time from in-app Settings.

• Prorated refund within 14 days of charge: if you cancel within 14 days of the most recent subscription charge (initial or renewal), we will refund the unused portion of that billing period on a prorated basis.
• After 14 days: cancellation takes effect at the end of the then-current billing period; no further refund is issued. You retain paid features through that period.
• Billing errors: if you were billed in error (duplicate charge, failed provisioning, charged after cancellation), we will refund 100% within 30 days of the charge regardless of the 14-day window. Tell us promptly.
• Free tier: no charge, no refund.

2. Per-action credits

Some features (AI assessment runs, premium-model lookups, voice transcription, agentic chat actions) consume per-action credits.

• Consumed credits are non-refundable. Once an AI run completes (whether or not you were satisfied with the result), the credit is spent.
• Unconsumed credits are refundable within 14 days of purchase at the price you paid.
• Promotional / bonus credits (granted as part of a marketing campaign, founder offer, or apology) are non-refundable.

3. Reserved

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4. Reserved

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5. eBay fees, shipping fees, and other third-party fees

• We do not refund eBay fees, marketplace fees, or payment-processor fees charged by third parties. Those are between you and the third party.
• If a card sells and the buyer files a return/refund through eBay, eBay's return policy governs — we are not a party to that return.

6. Chargebacks

If you initiate a payment-card chargeback for a charge you could have addressed through this Refund Policy, we may suspend your account pending resolution. We may also contest chargebacks we believe are improper. Repeated improper chargebacks are grounds for termination.

7. How to request a refund

Email legal@rebel-cards.com with:

• The email address on your account.
• The charge date and amount (or Stripe receipt number).
• A short explanation of why you're requesting a refund.

We reply within 2 business days. Approved refunds are issued to the original payment method within 5-10 business days of approval.

Questions? Contact us at legal@rebel-cards.com.